en

General Terms and Conditions

of Chalet Levočská dolina s. r. o.

1. Introductory provisions

1.1 Accommodation provider

Chalet Levočská dolina s. r. o.
Registered office: gen. Svobodu 2457/11, 069 01 Snina, Slovak Republic
Company ID (IČO): 54520657
Registered in the Commercial Register of the District Court Prešov, Section: Sro, Insert No. 43896/P
IBAN: SK35 7500 0000 0040 3041 9062,
SWIFT: CEKOSKBX
E-mail: info@chaletmartuska.sk,
phone: +421 905 252 185

(hereinafter the "provider")

1.2 Guest A guest is a natural or legal person who books accommodation services (hereinafter the "guest"). If the guest is a consumer, they have rights under consumer protection legislation, which these Terms do not change or limit.

1.3 Accommodation facility These Terms apply to the accommodation facility Chalet Martuška, Levočská dolina 3577/73, 054 01 Levoča, Slovak Republic (hereinafter the "chalet"). The chalet is always rented as a whole to a single group of guests. The maximum capacity is 8 adults and 3 children or adolescents aged 3 to 15 (8 fixed beds and 3 extra beds).

1.4 Legal framework The relationship between the provider and the guest is governed by these Terms, the booking confirmation and Section 754 et seq. of the Slovak Civil Code on accommodation contracts.

2. Booking and conclusion of the contract

2.1 How to book Bookings can be made:

a) via the online booking system at www.chaletmartuska.sk, b) by e-mail at info@chaletmartuska.sk, c) via booking platforms (e.g. Booking.com, Megaubytovanie.sk, Hauzi.sk, Airbnb).

For bookings made via a platform, the cancellation and payment terms of that platform take precedence.

2.2 Conclusion of the contract The accommodation contract is concluded upon written (e-mail) confirmation of the booking by the provider. The booking becomes binding upon payment of the deposit within the period set out in Art. 4.1.

2.3 Length of stay The minimum stay is 3 nights. A 2-night stay is only possible outside the main season with a surcharge of €50 per stay. During the Easter and Christmas holidays, the minimum stay is 4 nights.

2.4 Number of guests When booking, the guest must state the actual number of persons, including children. Accommodating more persons than agreed or exceeding the maximum capacity of the chalet is not permitted.

2.5 Purpose of stay The chalet is not intended for parties, celebrations or other social events. If a booking was made for such a purpose, the deposit paid is non-refundable and the provider may refuse or terminate the stay under Art. 6.7.

2.6 Withdrawal without giving a reason The guest acknowledges that, for accommodation services provided on an agreed date, they do not have the right to withdraw from the contract without giving a reason within 14 days under Section 19(1) of Slovak Act No. 108/2024 Coll. on consumer protection. Cancellation of a booking is governed by Art. 5.

3. Prices

3.1 Prices are listed in the price list at www.chaletmartuska.sk. The price is set for the entire chalet per night, depending on the number of guests and the period. The price stated in the booking confirmation is binding.

3.2 The price includes: accommodation in the entire chalet, use of the kitchen, Wi-Fi and TV, parking for 3 cars, bed linen, towels and basic toiletries.

3.3 The price does not include:

  • cleaning: €12 per adult (person over 15 years of age),
  • accommodation tax under the applicable generally binding regulation (VZN) of the town of Levoča,
  • surcharge for a 2-night stay (Art. 2.3),
  • firewood surcharge,
  • sauna: €40 / 3 hours,
  • trekking bike rental: €10 / day, cross e-bike rental: €15 / day,
  • pet fee as agreed.

3.4 Prices on booking platforms may differ from the price list on the website.

4. Payment terms

4.1 Deposit To confirm the booking, the guest pays a deposit of 50% of the accommodation price within 7 days of the booking confirmation, unless the parties agree otherwise. If the deposit is not credited to the provider's account within this period, the provider may cancel the booking.

4.2 Balance The balance of the price of the stay is paid by the guest upon arrival at the chalet. Additional services and goods used during the stay (e.g. sauna, wine) are paid upon departure. Payment can be made by card or in cash; the provider issues a receipt from the cash register.

4.3 Payment methods a) online by card via the GoPay payment gateway when booking in the booking system at www.chaletmartuska.sk, b) by bank transfer to account SK35 7500 0000 0040 3041 9062, payment reference = booking number, c) by card on site (the provider has a payment terminal), d) in cash on site, e) by invoice – for companies and verified returning guests by prior agreement.

4.4 Refundable security deposit Upon arrival, the guest pays a refundable security deposit of €300 in cash. The security deposit serves as a guarantee in case of damage to the chalet or its equipment or breach of the rules of stay (Art. 6). After checking the chalet upon departure, the provider returns it in full if everything is in order. Otherwise, the provider may retain an amount corresponding to the proven damage; if the damage exceeds the security deposit, the guest pays the difference.

5. Cancellation of a booking

5.1 The guest may cancel the booking at any time before the start of the stay, in writing by e-mail to info@chaletmartuska.sk. The date and time of delivery of the e-mail are decisive.

5.2 Cancellation fees

  • cancellation 14 or more days before arrival: free of charge,
  • cancellation less than 14 days before arrival: 100% of the price of the stay,
  • Christmas stay: 100% of the price if cancelled less than 60 days before arrival,
  • Easter stay: 100% of the price if cancelled less than 45 days before arrival.

The provider offsets the cancellation fee against the deposit paid. The guest pays the remaining part of the cancellation fee within 7 days of receiving the provider's request for payment.

5.3 Exceptions The provider will not charge a cancellation fee if the guest could not take the stay for the following serious reasons:

  1. death in the family,
  2. hospitalisation of the guest or a member of their family,
  3. sudden serious illness of the guest,
  4. call-up for military service or a natural disaster.

The guest must provide written proof of these circumstances no later than 3 days after they occur.

5.4 No-show and shortened stay If the guest does not arrive without prior cancellation, this is treated as a cancellation on the day of arrival. In the event of early departure, the price for unused nights is not refunded.

5.5 Bookings via platforms For bookings via booking platforms, the cancellation terms of that platform apply.

5.6 Cancellation by the provider If the provider cannot provide the accommodation (e.g. due to force majeure or a breakdown), it will inform the guest without delay and refund all amounts paid in full within 14 days.

6. Stay

6.1 Arrival (check-in): from 14:00 to 20:00. Later arrival is only possible by agreement.

6.2 Departure (check-out): from 8:00 to 10:00.

6.3 Handover of the chalet The chalet is handed over at the start of the stay and returned at the end in the presence of the property manager. Upon arrival, the guest presents identity documents for registration in the guest book, as required by law. The property manager is available to the guest during the stay in case of unforeseen circumstances.

6.4 Rules of stay (house rules) These rules apply to all persons staying in the chalet throughout the stay and replace separate accommodation rules:

  • Smoking is prohibited throughout the chalet.
  • Quiet hours are from 22:00 to 6:00.
  • Unregistered persons are not allowed to stay.
  • The guest must keep the chalet tidy, treat its equipment with care and follow the instructions of the property manager.
  • The fire pit and fireplace may only be used for their intended purpose and under adult supervision.
  • Children may use the sauna, swing and equipment only under adult supervision.

In case of breach of these rules, the provider proceeds under Art. 4.4 and 6.7.

6.5 Pets Small dog breeds are allowed only by prior agreement with the provider. The fee is set by agreement. The guest is responsible for the pet's behaviour and any damage it causes.

6.6 Additional services The guest uses the sauna and rented bikes in accordance with the property manager's instructions. When renting a bike, the guest is liable for its loss or damage.

6.7 Termination of the stay by the provider If the guest or persons staying with them grossly breach these Terms or good morals despite a warning (e.g. disturbing quiet hours, holding parties, accommodating unregistered persons), the provider may withdraw from the contract and terminate the stay. In such a case, the guest is not entitled to a refund for unused nights.

7. Liability for damage

7.1 The guest is liable for damage to the chalet and its equipment caused by them, by persons staying with them or by their pets. The guest must report any damage to the property manager without delay.

7.2 The provider may claim compensation for damage on site, offset it against the security deposit (Art. 4.4) or invoice it subsequently.

7.3 The provider is liable for items brought into the chalet by the guest to the extent provided by the Slovak Civil Code.

8. Complaints

8.1 If the services were not provided in the agreed scope or quality, the guest has the right to file a complaint. Any shortcomings should be reported to the property manager during the stay so that they can be remedied.

8.2 A complaint can also be submitted in writing to info@chaletmartuska.sk. The provider will handle it without undue delay, no later than 30 days after receipt.

9. Personal data protection

The provider processes guests' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 18/2018 Coll. on personal data protection. Details are provided in the Personal Data Protection and Cookies document at www.chaletmartuska.sk.

10. Dispute resolution

10.1 If the guest – consumer is not satisfied with how a complaint was handled or believes that the provider has violated their rights, they may first contact the provider with a request for redress.

10.2 If the provider rejects the request or does not respond within 30 days, the guest may submit a proposal for alternative dispute resolution to the alternative dispute resolution body, which is: Slovenská obchodná inšpekcia (Slovak Trade Inspection), Ústredný inšpektorát, odbor pre medzinárodné vzťahy a ARS, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, Slovak Republic, e-mail: ars@soi.sk or adr@soi.sk, www.soi.sk, or another competent body from the list kept by the Ministry of Economy of the Slovak Republic.

11. Final provisions

11.1 Legal relations are governed by the laws of the Slovak Republic.

11.2 These Terms come into force and effect on 1 January 2026.

11.3 The provider reserves the right to change these Terms. Bookings confirmed before the change are governed by the Terms valid at the time of confirmation.

11.4 In the event of any discrepancy between language versions, the Slovak version prevails.

Contact for guests

Phone: +421 905 252 185 (daily from 8:00 to 21:00; if you cannot reach us, please leave a text message and we will get back to you as soon as possible) E-mail: info@chaletmartuska.sk